Commercial properties are looking to offer amenites that attract tenants more than just cheaper rates. Adding a concierge service allows property managers to be more competitive in office leasing markets.

The service a concierge offers is foreign to most people, but the knowledge of what a concierge does is common. A concierge services focuses on the most precious commodity to busy professionals-time.

Being a personal assistant to some of the most prominent busy professionals in the Houston area, local entrepreneur, Nickcole Byrd, decided to take the traditional idea of personal assisting to the next level. Upscale Concierge is a new innovative approach to lifestyle management. Upscale provides services that include, dry-cleaning pick-up and drop-off, grocery shopping, personal shopping, travel planning, event planning and basic errand running.

Due to an increase in office space being built, the market for office space is more competitive for commercial property owners. This competition is increasing the incentives for prospective office tenants. An on-site concierge service will provide tenants with a service for all their personal needs. The idea behind Upscale’s philosophy that anyone can come to work and leave their dry cleaning at the front desk, put in a request to have their car detailed, and give their grocery shopping list to the concierge. At the end of the day the only thing left to do is to go home and spend time with family.

Upscale Concierge has decided to target property management companies looking to retain current tenants and attract new ones. The company is now submitting proposals that outline a pilot program. The pilot program, “Operation Concierge,” will implement the on-site concierge service in phases.
•    Phase I-     Upscale Concierge will conduct a feasibility study for the property
•    Phase II- Based on study outcome, Tenants will be given access to select remote services
•    PhaseIII- Full service concierge on-site of property

Corporate Concierge service is common practice in cities such as Atlanta and Washington. The need for concierge service continues to grow as busy working professionals work longer hours and leave personal tasks on the home front neglected.